appreciate your quick response I sincerely appreciate your quick response to my concern on a recent order. I will certainly be a repeat customer!
James, Seattle | the frame looks good but... Received the frame - three points for your information.
This took 2.5 weeks to receive - in my opinion that is too long unless you indicate as such on the order
the mounting screw heads are much much too small - I have many tools - none fit your Robertson tiny heads - had to go to home depot and picked up 4x3/8 wood screws that finally worked
the mounting flanges didn't fit my frame - I had to bend them to fit - not easily done - required my vice and heavy needle nosed pliers - my print was from Walmart and so I suspect they cheaped out on the thickness of the wood in the print - but I should have been able to adapt the mounting flanges more easily
Other than that the frame looks good and works
Jejoo, | I love the canvas floater frames! They make my art look so nice on the wall. The customer service is awesome.
Darlene P., | excellent CSR I had an excellent customer experience. I had some concerns and they were readily addressed and the final product is exactly what I wanted.
ML, Calgary |